Time Data Systems’ Support Department is committed to providing a response to a client inquiry within two hours. Our 1-800-350-2788 support line is available to all of our clients. Using the latest in remote support technology, we can ensure that your support concerns are addressed as quickly as possible.
If your issue requires further assistance, our staff will coordinate an onsite visit.
To increase your ROI and enjoy the peace of mind that comes from award-winning customer support, protect your investment with Time Data Systems’ Annual Maintenance Agreement (AMA). Our dedicated teams will help you keep your application running smoothly and continually returning value.
A few benefits of our Annual Maintenance Agreement include:
- Complete Issue Tracking and Management
- Proactive Support
- Unlimited Telephone Support
- Depot Support Services for Hardware
- On-site Support
For more information on Annual Maintenance Agreements, or to acquire one, please contact us.
Web Support is included in monthly Attendance on Demand fees and provided to our maintenance contract clients and pre-paid clients at no additional fee. If you are not covered under a Maintenance Contract, you may utilize the web support system. Please note, that in addition to your time and materials billing, you might be charged a connection fee of $50. Please use the button above or call 800-350-2788 to receive Web Support.